Refund policy

Returns and refunds

Because underwear is a personal item, we don't accept returns or exchanges, and we don't give refunds for a change of mind or a wrong size choice. Please check the size guide before you order. If you're not sure, message us on WhatsApp and we'll help you pick.

Wrong, damaged or faulty orders

If your order arrives damaged or faulty, or isn't what you ordered (wrong size, wrong quantity or missing pairs), message us on WhatsApp at 0815 592 7164 within 48 hours of delivery. Send your order number and a photo. Once we confirm the problem, we'll send the correct items at no cost to you.

Paying on delivery

You pay the rider when your order arrives. If you no longer want the order, please tell us before it's dispatched so we can cancel it.

Contact

WhatsApp or call: 0815 592 7164
Email: ecomtolu@outlook.com